Refund and Return Policy
At KiddieTwinkle, your happiness means the world to us. If something’s not quite right with your order, no worries — you have 30 days from the day it arrives to return it for a full refund. We're here to make shopping easy and stress-free for you.
Order Cancellation
If your order has not yet shipped , we’re happy to cancel it and issue a full refund at no cost to you. Please contact us as soon as possible to request cancellation.
No Hidden Fees
Enjoy a seamless shopping experience — there are no customs fees or hidden charges involved in your purchase or return process.
Right to Return
You may return most items within 30 days of receiving your order. To be eligible for a return, the item must be:
- In its original condition
- Unused
- With all original tags still attached
- In the original packaging
How to Return an Item:
- Contact Us: Reach out to our customer service team at contact@kiddietwinkle.com to initiate your return and have your case registered.
- Download & Complete the Return Form: Fill out the return form provided by our support team.
- Ship the Item Back: Send the product along with the completed return form to one of the addresses listed below.
Return Addresses:
KiddieTwinkle Returns
Storgata 15, 0155 Oslo
Norway
Email: returns@kiddietwinkle.com
Phone: +47 94851631
KiddieTwinkle Returns Belgium
Rue de Birmingham 221
1070 Anderlecht (Brussels), Belgium
Email: contact@kiddietwinkle.be
Phone: +47 46280114
We strongly recommend using a trackable shipping method , as we cannot be held responsible for packages that do not reach us.
Refund Process
Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed within 14 business days and issued back to the original payment method used at the time of purchase.
Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered , please contact us within 48 hours of receipt. We will promptly assist you with a free return and refund or replacement, depending on your preference.
For Questions or Assistance:
Email: support@kiddietwinkle.com
Company Name: SPRL ETR
Company Number: 0878.693.108
VAT Number: BE0878693108
Registered Address: Rue de Bomal 9, 1367 Ramillies, Belgique